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MEDICUS HEALTH PARTNERS
Bush Hill Park Medical Centre
 
25 Melbourne Way, Bush Hill Park, Enfield, EN1 1XG
Tel : 020 8366 5858


Click on NEWS for important patient information regarding the Practice

 

Appointments

 

If you wish to book an appointment with one of our GP’s or our nurse practitioner you may visit the surgery or telephone 020 8366 5858. Our lines are open each week day from 08:00 to 18:30. You may book to see a doctor or nurse of your choice up to 4 weeks in advance.

 

We do understand that it may be difficult to get through but we are working very hard to answer your calls quickly. Should the telephone message advise you that you are held in a queue, please hold the line and your call will be answered, in order, as soon as a receptionist is available.

 

Please refrain from eating, smoking or drinking in the waiting area and remember to turn your phone to silent mode during your consultation.


We try to run on our clinics on time, but occasionally they do overrun. Please assist us by attending your appointment on time. If you are more than 15 minutes late for your appointment, you may not be seen.

 

 

Morning Appointments

All morning appointments are only bookable on the day.  You can book an appointment by either calling the Practice from 8:00am.

 

 

Afternoon/Evening Appointments

Afternoon and evening appointments can be booked in advance. You can now do this online via Patient Access or the NHS APP. You will need to visit the surgery with photographic proof of identity in order to register for this service and obtain your personal username and password.

 

 

On Monday afternoons and evenings, only six appointments can be booked in advance.  The remaining appointments are then only released on the day from 8:00am and can be booked either via the telephone or by attending the Practice and requesting in person. 

 

 

Emergency Appointments

If you need to see a doctor or nurse practitioner urgently, please let us know as soon as you can. It is almost always possible to speak to a doctor or nurse practitioner very quickly if it is urgent. 

 

To help the Doctor decide if an emergency appointment is appropriate, the Reception may ask you as to what the urgent medical problem is.

 

We advise that you only request for emergency appointments wisely as the Doctors will not tolerate patients who abuse the system for their own convenience.

 

Alternatively you can also book an appointment with a GP at one of the Enfield Primary Care Access Hubs which can offer evening and weekend appointments.  Further details can be found in our Out of Hours section or via this link.

 

 

Failure to attend (Did Not Attend - DNA)

A patient failing to keep an evening appointment on 3 occasions without prior notice will only be allowed to attend AM surgery in the future or as an emergency.  This is non-negotiable!

 

If you deprive other patients of appointments by booking appointment but do not attend, you will ultimately deprive yourself of making future appointments.  

 

 

Cancelling Appointment

If you no longer require your booked appointment or are unable to attend then please phone the Practice and inform us no later than 1 hour prior to your appointment.

 

If you had booked your appointment on-line you can also cancel it via your account. 

 

 

Late Attendance For Appointments

If you are running late for your booked appointment then please contact the Practice as soon as possible via the telephone to inform them of your situation. 

 

Every attempt will then be made to still see you by the Doctor but you may have to wait till after the patients that have arrived before you are seen first.

 

If you are late for your appointment and you had not informed the Practice beforehand then it will be up to the individual Doctor's discretion as to whether they are still able to see you the same day.  You may be advised that you will need to rebook your appointment for an another day instead.

 

 

Telephone Consultations

A receptionist is available from 8am to 6:30pm to answer your enquiries. Enquires for the doctor are taken by the receptionist who can put you through to him. If he is unable to take your call you will receive a call back which can either be mid-afternoon or late in the evening..

 

 

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00 am.


You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.

 

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

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