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MEDICUS HEALTH PARTNERS
Bush Hill Park Medical Centre
 
25 Melbourne Way, Bush Hill Park, Enfield, EN1 1XG
Tel : 020 8366 5858


Click on NEWS for important patient information regarding the Practice

Comments & Complaints


We care about what you think and are happy to receive your views on the service we provide. The practice operates an ‘in-house’ complaints procedure as part of the NHS system for dealing with complaints and welcomes the opportunity to deal with any concerns or complaints you may have. In the first instance, please contact the practice manager by letter, telephone or in person so your complaint can be investigated and dealt with promptly.

 

If you wish to raise a concern or complaint please speak/write to the Practice Manager Ms Promita Dasgupta.

 

Complaint forms and other complaint information are available with the receptionists.

Information of who to complain & how.

 

If you are unhappy about our services or how we dealt with your complaint at Bush Hill Park Medical Centre you are now able to raise it with our Integrated Clinical Governance Officer- Medicus Health Partners Ms Jill Jaratina at mhp.feedback@nhs.net

 

NHS England Complaint Authority: 0300 311 22 33

To complain about a UK government organization or the NHS in England you can contact the Health Ombudsman in the following manner:

  • Visit their 'Making a complaint page' to complain online or download a paper form
  • Call their Customer Helpline on 0345 015 4033 from 8:30am to 5:30pm, Monday to Friday
  • Send a text to their  'call back' service: 07624 813 005

 

 

 


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