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MEDICUS HEALTH PARTNERS
Bush Hill Park Medical Centre
 
25 Melbourne Way, Bush Hill Park, Enfield, EN1 1XG
Tel : 020 8366 5858


Click on NEWS for important patient information regarding the Practice

Practice Policies

Confidentiality & Medical Records

The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

 

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

 

Complaints

If you wish to raise a concern or complaint please speak/write to the Practice Manager Ms Promita Dasgupta.

 

Complaint forms and other complaint information are available with the receptionists.

Information of who to complain & how.

 

If you are unhappy about our services or how we dealt with your complaint at Bush Hill Park Medical Centre you are now able to raise it with our Integrated Clinical Governance Officer- Medicus Health Partners Ms Jill Jaratina at mhp.feedback@nhs.net

 

NHS England Complaint Authority: 0300 311 22 33

To complain about a UK government organization or the NHS in England you can contact the Health Ombudsman in the following manner:

  • Visit their 'Making a complaint page' to complain online or download a paper form
  • Call their Customer Helpline on 0345 015 4033 from 8:30am to 5:30pm, Monday to Friday
  • Send a text to their  'call back' service: 07624 813 005

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

 



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